Join the SuperPayroll team
At SuperPayroll we're all about making our clients the superheroes. That starts with a strong team that cares about quality and about customers. Does this sound like you?
Join our team
Why SuperPayroll?
Honestly, SuperPayroll isn't for everyone. We believe that job satisfaction starts with common values. If inclusivity, diversity, curiosity, and integrity are not your things, then we are NOT a match. On the job we'll expect you to care passionately about getting things right and about adding more value to our customers than the price we're charging them. If this doesn't sound like you, please pass.
If you're still reading, thanks for being you! We want people like you. What we can offer that makes us a better place to work:
- Flexibility and autonomy in when and how you work - you decide what works best for you, we're here to support you.
- Openness and transparency in the workplace, starting with salaries and other benefits published with vacancies.
- 100% remote work.
How to join
Our process is designed to be fair and objective and to minimize wasting time. This means we do things a little differently. To start off with, we advertise salaries. We don't want your CV, because unless the job is CV design (it isn't) that is not a good objective measurement. Here are the steps you can expect:
- Fill in a screening form (this is typically a Google form that should take less than 10 minutes to complete). We use this to establish a baseline of skills / background relevant to the job and select only the top ±5% of candidates to proceed to the next round.
- Top candidates from initial screening are invited to complete a more detailed advanced screening process on TestGorilla. This typically takes 50-60 minutes. The tests are job-specific and designed to be fair, relevant, and free from bias.
- Top candidates from advanced screening are invited to a 30 minute interview with members of our team (tyically the hiring manager + 1). We'll usually invite a maximum of 2 or 3 people for interviews for any one role.
- Best candidate gets an offer.
Look for a vacancy below that fits your skills and apply to get started.
Vacancies
Available vacancies are listed below. If you can't find one that's a fit for you, be sure to follow us on Twitter, LinkedIn, and/or Facebook, as we'll usually post openings there too.
2022
We're not accepting applications for this role anymore. If you have previously applied for this role, you can expect to receive an update shortly. If you have been invited for an interview or a TestGorilla assessment, please proceed with this, we have only closed the process for new applications so that we can complete the evaluation cycle for all candidates currently in the process.
What you will do
- Manage several key customer accounts
- Monitor support activity on customer accounts
- Build and maintain relationships with key individuals at customers
- Identify and follow up on upsell opportunities at customers
- Stay up to date with customers' procurement processes to ensure compliance and prompt payment
- Monitor customer accounts and follow up on invoice payments
Who you are
To do this job you must:
- Have at least two years experience in account management, sales, or software support.
- Have at least two years experience in a B2B software environment.
- Be fluent in English
- Be detail-oriented
- Be customer-centric
- Have strong basic numeracy skills.
Ideally you will also have:
- A university degree
- Experience working with payroll software
- Experience working with clients in the telecoms industry
- Strong knowledge of legal agreements typically used in B2B software environments (licensing, royalties, service levels, professional services).
What we're offering
- Fully remote role, work-from-home, flexible hours
- Part-time role (60-100 hours per month)
- R300/hour contract rate
- R1500/month WFH allowance (you will be expected to provide your own laptop, work space, and internet connection capable of supporting regular video calls with clients and colleagues)
- Performance bonus linked to cash flow from key accounts that you are managing.
- A dynamic small company environment with strong values of inclusivity, transparency, integrity, and social responsibility.
How to apply
- Step 1: Fill in our initial screening form for this role by following this link. This will require less than 10 minutes of your time.
- Step 2: If you're one of the top candidates from initial screening you'll receive an invite for more advanced screening. This will require 50-60 minutes of your time.
- Step 3: If you're one of the top candidates from advanced screening, you'll be invited to a 30-minute interview with our 2 founders.
- Step 4: If you're the best candidate you'll receive an offer.
What you will do
- Provide technical support on the SuperPayroll application and underlying infrastructure (Windows/IIS/.NET/MSSQL)
- Monitor and respond to help desk tickets
- Interact directly with customers to troubleshoot and provide feedback on support requests
- Create FAQ articles for common issues based on help desk analytics
- Assist other team members with technical issues
Who you are
To do this job you must:
- Be fluent in English.
- Be able to provide clear, concise, written feedback to customers.
- Be customer-centric.
- Have at least 1 year experience working with each of the following technologies: Windows Server, Internet Information Services (IIS), Microsoft SQL Server, Structured Query Language (SQL).
- Have at least 4 years experience providing technical support to customers.
- Have a strong understanding and some experience of computer networking basics, especially in the context of data-driven web applications.
- Be based in South Africa (SA work right and residency)
- Be able to work 60-100 hours per month and at least 2 hours per day on average during normal SA business hours
Ideally you will also have:
- A university degree.
- Experience working with payroll software.
- Experience with some or all of the following technologies: VBScript, Google Apps script, Javascript, C#, Freshdesk, RESTAPIs, Postman, PowerShell, Amazon Web Services (AWS).
What we're offering
- Fully remote role, work-from-home, flexible hours.
- Part-time role (60-100 hours per month).
- R450/hour contract rate.
- R1500/month WFH allowance (you will be expected to provide your own laptop, work space, and internet connection capable of supporting regular video calls with clients and colleagues)
- A dynamic small company environment with strong values of inclusivity, transparency, integrity, and social responsibility.
How to apply
- Step 1: Fill in our initial screening form for this role by following this link. This will require ±15 minutes of your time.
- Step 2: If you're one of the top candidates from initial screening you'll receive an invite for more advanced screening. This will require 50-60 minutes of your time.
- Step 3: If you're one of the top candidates from advanced screening, you'll be invited to a 30-minute interview with our 2 founders.
- Step 4: If you're the best candidate you'll receive an offer.